Retail Specialist

Ensure stores achieve sales target

• Work closely with all function of Wine Embassy brand and others departments about promotion programs and activities
• Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
• Supervise daily sales target and make the daily sales statistics in order to reach the target for Wine Embassy Brand.
• Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results
• Analyze trends, demand and propose plan, carry out this plan to reach the best business.
• Report about competitor’s information (new arrival, promotion program, product, VM…)
• Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
• Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target
• Update and maintain the realization in retail market, learn the customer’s shopping dynamic.
• Create the changes to improve business according to reality.
• Establish strategy and work in collaboration with Marketing to create content / traffic to the store
• Organize Events [Promotional, Launching] with Private & Key HRC Customer

Store Operations Management:

Products

• Display and control products in quantity and details, on floor and stockroom.
• Manage and arrange product in the Showroom according to standard
• Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
• Control inventory in/out to achieve the highest rotation
• Take responsible for managing loss & prevention

Stores

• Supervise the maintenance, furniture repair, equipment in area and store.
• Monitor and ensure that stores are always in clean and tidy status

Customer Service:

• Focus on customer care activities to improve services and care to customer.
• Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
• Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
• Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
• Feedback all questions, complaints from customers in store.

• Well arrangement scheduled working in professional way to achieve requirements
• Minimum 2 years of Retails Management & Sales Experience
• Extensive experience and ability to lead the delivery of high level customer service in a brand retailer
• Proficiency in Computer Programs
• Proficiency in English skills
• Passion for the wine and basic knowledge is required

Benefits :

• Fixed salary: 25,000,000 VND NET (allowances included)
• Probation 2 months
• Working time: 10h30-21h from Monday - Saturday.  (Closing times can vary depending on events)
• Social Insurance.
• Annual leave.
• Commission: based on achieving targets and will be received monthly. Calculation levels apply as follows :

+ Incentive for Employee (revenue net): 10% - 5% - 3%

+ Discount allocated for customers: 0 - 5% - 6% to 15% - 16% to 20%

• Age: Unlimited
• Job type: Permanent