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Nhà Tuyển Dụng: Đăng Tuyển Dụng | Tìm Hồ Sơ

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Healthcare Support Manager (Health Insurance)

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Mô tả công việc

  • Oversee daily activities of the insurance billing office and the customer accounts office.
  • Responsible for timely and accurate billing of all insurance claims for Pharmacity customers, including through ExtraCare App.
  • Follow up customers’ sales enquiries from Extracare App.
  • Advocates sales, billing, collection and other processes in the Revenue Cycle, to ensure timely, effective and accurate work.
  • Be accountable and responsible for the implementation and training, insurance billing operations, including Accounts Receivable, payment posting and denial management.
  • Run reports monthly to stakeholders (internal and external).
  • Use key performance indicators (KPIs) to manage workload and work progress.
  • Support Senior Leadership team in instituting additional measures to scale Revenue Cycle Management organization.
  • Continuously build and improve the operating procedures for the Revenue Cycle Management processes.
  • Handles recruitment, training and other tasks.
  • Ensure quality of work performed by staff through training and mentoring with clear expectations and policies.
  • Other duties as assigned to support the teams.
  • Go the “extra mile” to provide customer service and handle customers’ grievances to preserve the company’s reputation.

Yêu cầu công việc

  • At least 3 years of supervisory/management experience in with hospitals or clinics or insurance companies.
  • Knowledge of medical terminology, insurance claims and reimbursement procedures preferred. 
  • Ability to collaborate and inspire others to solve problems and make sound decisions.
  • Communicate professionally, clearly, and concisely both verbally and in writing.
  • Attention to detail and accuracy is essential.
  • Excellent customer service, and the ability to multi-task.
  • Aptitude to learn quickly
  • Ability to lead and work effectively in a team environment
  • Must be highly motivated, responsible and graceful under pressure.
  • Cool-tempered, with outstanding negotiation skills with the ability to resolve issues and address complaints.
  • Proficient abilities in Microsoft Excel is required.
  • Excellent knowledge of Vietnamese (English language will be a plus).
  • University degree.

Phúc lợi

Máy tính xách tay, Bảo hiểm theo quy định, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Chế độ nghỉ phép
Lưu việc làm
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