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Chief Concierge

  • Work location: Quang Nam , Da Nang

  • Level: Manager

    Deadline to apply: 31-10-2019

  • Salary: Negotiable

Job requirement

  •  ​​​​​​Assists to prepare and update the Front Office Departmental Operations Manual. 
  • Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems to the Front Office Manager. Gives feedback and prompt follow up. 
  • Ensures all associates provide a courteous and professional service at all times. 
  • Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. 
  • Maintains positive guest and colleague interactions with good working relationships. 
  • Assists in the welcoming and escorting of all VIP’s. 
  • Responsible for handling all guest requests within the hotel and for external communications. 
  • Confidently operates the Concierge software and associated computer equipment in accordance with departmental procedures. 
  • Has in-depth knowledge of the city, its’ attractions, restaurants, museums, tours, current events etc. 
  • Handles all transportation requests in a professional manner. 
  • Manages and ensures smooth and efficient operation of the department. 
  • Studies, evaluates and suggests improvements for operation procedures when necessary. 
  • Liaises with relevant departments on necessary equipment changes. 
  • Ensures logbook is updated; reads the logbook, and communicates with the Concierge team. 
  • Identifies, plans and conducts training programs for associates. 
  • Ensures all training sessions are recorded and given to Human Resources Department on time. 
  • Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel. 
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 
  • Projects the image of courteous, friendly service at all times. 
  • Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously. 
  • Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times. 
  • Maintain a good relationship with contractors & ensure the service are up to standard, if applicable 
  • Maintains and controls the use of the storage room, ensuring all procedures are adhered to. 
  • Acts proficiently in all aspects of emergency procedures.  Remains calm, alert, and efficient in the event of a major incidents or problems at the hotel and maintains professional discretion. 
  • Checks work performance of employees and their grooming standards.  
  • Through hands-on management, supervises closely the associates in the performance of their duties and in accordance with policies and procedures and applicable laws. 
  • Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety and security.  

Job requirement

  • Good communication skill in English verbal, listening and writing   
  • Hotel Management or Business Degree Preferred 
  • Minimum of 1 year managerial or 2 years supervisory experience in concierge operations 

Benefits

Insurance, Travel opportunities, Training & Development, Accommodation, Employee Shuttle Service, Uniform, Annual Leave