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Customer Service Team Leader

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM
Ngày cập nhật: 25/07/2025

Thông tin tuyển dụng

Phúc lợi

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Mô tả công việc

  • To lead & coach a team of quality control, resolution & B2B support to achieve KPI goals

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with management to optimize the customer experience.

  • To own, monitor + drive all Customer Service activities.

  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems.

  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.

  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.

  • To ensure close cooperation with management, optimize the customer experience.

  • To know more elements on project delivery, proactive dept KPI monitoring

  • To Maintaining dept dashboards/reports

Giới thiệu về công ty

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

https://www.kredivo.com/vn/ Tổng số nhân viên: 1.000-4.999

FinAccel is a financial technology company focused on making financial services fast, affordable and accessible for the under-banked population of Southeast... Xem thêm

Customer Service Team Leader

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM