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Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Tài chính / Đầu tư , Ngân hàng , CNTT - Phần mềm
Hạn chót nộp hồ sơ:
Cấp bậc: Trưởng nhóm / Giám sát
Kinh nghiệm:
To lead & coach a team of quality control, resolution & B2B support to achieve KPI goals
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with management to optimize the customer experience.
To own, monitor + drive all Customer Service activities.
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems.
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
To ensure close cooperation with management, optimize the customer experience.
To know more elements on project delivery, proactive dept KPI monitoring
To Maintaining dept dashboards/reports
Degree in any major from a reputable university
3-5 years of experience as Contact Center Team Leader both on voice and text platforms, in banking/e-commerce/fintech industry, with 1-2 year-experience in training and quality control
Excellent communication, analytical and problem-solving and leadership skills
Proficient knowledge of customer service, and standard office practices, processes and procedures
Ability to work under pressure
Has a positive attitude, eagerness to learn, and a good team player
Proficient in Ms. Office (Word, Excel, PPT) and G-suite
Good command of English, both written and speaking
SQL is preferable
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CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM
https://www.kredivo.com/vn/ Tổng số nhân viên: 1.000-4.999
Vietnam Concentrix Services Company Limited
Nơi làm việc: Hồ Chí Minh
Mức lương: 18,000,000 - 20,000,000 VND
Customer Service Team Leader – Salary Up To 20,000,000 VND – Office Hours
Công Ty TNHH TransCosmos Việt Nam
Nơi làm việc: Hồ Chí Minh
Mức lương: 18,000,000 - 20,000,000 VND
Chuyên viên Dịch vụ Khách hàng 24/7 - TP. HCM
Nơi làm việc: Hồ Chí Minh
Mức lương: 8,000,000 - 10,000,000 VND
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh
Hồ Chí Minh - Giám đốc/Chuyên viên Dịch vụ Khách hàng
Ngân hàng TMCP Bản Việt (Viet Capital Bank)
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh
TEAM LEADER – DỰ ÁN THƯƠNG MẠI ĐIỆN TỬ
Công Ty TNHH TransCosmos Việt Nam
Nơi làm việc: Hồ Chí Minh
Mức lương: 15,000,000 - 17,000,000 VND
Nơi làm việc: Hồ Chí Minh
Mức lương: Thỏa thuận
Customer Service Team Leader | Sales Admin
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh
Công ty Cổ phần Bất động sản Eximrs
Nơi làm việc: Hồ Chí Minh
Mức lương: Cạnh tranh
Công ty TNHH Phân Phối Liên Kết Quốc Tế
Nơi làm việc: Hồ Chí Minh
Mức lương: 14,000,000 - 16,000,000 VND
