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Customer Service Team Leader

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM
Updated: 25/07/2025
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Employment Information

Benefits

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Job requirement

  • To lead & coach a team of quality control, resolution & B2B support to achieve KPI goals

  • To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with management to optimize the customer experience.

  • To own, monitor + drive all Customer Service activities.

  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems.

  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.

  • To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.

  • To ensure close cooperation with management, optimize the customer experience.

  • To know more elements on project delivery, proactive dept KPI monitoring

  • To Maintaining dept dashboards/reports

Company Overview

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

https://www.kredivo.com/vn/ Number of employees: 1.000-4.999

FinAccel is a financial technology company focused on making financial services fast, affordable and accessible for the under-banked population of Southeast... View more

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Customer Service Team Leader

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

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