Customer Service Executive (Chinese/Sea-Air Freight)

• Receive routing order(including Carrier name, POL/POD, schedule, S/C number& any other important details) from BDM, overseas office/agent before shipment arrange ,make contact with shipper to get the booking
• Check the routing order and shipping instruction with control party(overseas office/agent) upon the receipt of booking from local shipper
• Open job file, issue shipping order and book space with carrier/co-loader/nominated forwarder
• Well coordinate with local supplier, once get the sailing detail, operations to arrange CY or CFS / D-D loading, export clearance before closing date and ensure shipment on board smoothly
• Well cooperate with customs broker/trucking company/warehouse
• Hand over the file to Sea Freight Export Documentation Clerk with correct PL Audit Sheet and instruction about HBL and original invoice issue
• Assist team leader to monitor operation and documentation staff to complete the daily work timely
• Updated the month report to key account client
• Keep in complete secrecy all confidential information received in the course of his/her duty from the management of the company or other sources
• Prepare the HB/L draft
• Prepare MBL confirmation/BL combination/Seaway instruction, check and confirm HBL/MBL correctness
• Ensure the gross profit as accurate as it can approach the reality
• Prepare shipment invoices to customer, prepare the payment to carrier and buy the MB/L
• Send pre-alert to overseas offices within 3 working days after on board date, trace the shipment and report shipment status to customer and overseas offices
• Close file within 10 working days after on board date
• Created job Number and place booking on time, input GP data at the same time, have observantly sense for space problem, make sure overseas and supervisor will be informed if any space problem
• Proactively solving any problems during operation process

Yêu Cầu Công Việc

• Experience & Qualifications Requirement:
• Education: College graduate or above
• Experience: More than 2 year working experience in freight forwarding (Sea/Air)
• Language: good at Chinese/ English
• Computer skills: Good computer skills(MS office software)
• Core Competencies: Result Orientation; Teamwork and Co-operation; Communication and negotiation; Capacity to handle change; Focus on quality; Creative problem solving