134626 - [HN] Customer Service Staff - Logistics

• RGF's Client - a   Japanese logistics company - is looking for   Customer Service Staff  to provide professional customer service support for overseas logistics operations, maintain strong client relationships and support business development initiatives through effective communication and coordination.
• Working Location:  Tu Liem Ward, Hanoi
• Monthly Salary:  15,000,000 - 22,000,000 VND (Gross)
• Job Responsibilities

1. Overseas Inquiries

• Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
• Provide accurate and timely feedback to internal teams and customers.

2. Maintain current business

• Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
• Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
• Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
• Monitor shipment status and proactively inform customers of any issues or delays.

3. Sales Support & Business Development

• Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
• Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
• Gather customer feedback to identify potential opportunities for cross-selling and upselling.

4. Documentation & Coordination

• Coordinate with operations and other departments to ensure smooth handling of shipments.
• Prepare and maintain customer records, reports, and service-related documentation.
• Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)

5. Others

• Stay updated on relevant laws, regulations, and industry practices.
• Prepare weekly and monthly reports as required.
• Others jobs as per BOD’s requirements.

Necessary Skill / Experience

Education Background

• Bachelor's degree in Business, Logistics, Supply Chain, or related field
• Language Skill : English - Business Level

Experience

• At least 2-3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service
• Advanced MS Office skills, especially Excel
• Strong problem-solving, multitasking, ability to work independence and in group, can perform under high pressure and organizational skills
• Customer-oriented mindset with a proactive and professional attitude
• High responsibility, flexibility, hard-working, willing to learn more and self-motivated
• Good negotiation and communication skill

Preferable Skill/ Experience

• Warehouse experience
• Japanese language skills
• Notice:  Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time.
• Your resume will also be kept in our system for consideration for other suitable opportunities in the future.
• Please kindly check your email regularly for the latest job updates from RGF!