Customer Service Executive
Mô tả công việc
- The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.
- 1.
- Overseas Inquiries: - Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates. - Provide accurate and timely feedback to internal teams and customers.
- 2.
- Maintain current business: - Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality. - Consult customers regarding their issues and requirements, provide appropriate guidance and solutions. - Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner. - Monitor shipment status and proactively inform customers of any issues or delays.
- 3.
- Sales Support & Business Development: - Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients. - Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts. - Gather customer feedback to identify potential opportunities for cross-selling and upselling.
- 4.
- Documentation & Coordination: - Coordinate with operations and other departments to ensure smooth handling of shipments. - Prepare and maintain customer records, reports, and service-related documentation. - Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
- 5.
- Others: - Stay updated on relevant laws, regulations, and industry practices. - Prepare weekly and monthly reports as required. - Others jobs as per BOD’s requirements.
Yêu cầu ứng viên
- Bachelor’s degree in Business, Logistics, Supply Chain, or related field. - 2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage. - Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel. - Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills. - Customer-oriented mindset with a proactive and professional attitude. - High responsibility, flexibility, hard-working, willing to learn more and self-motivated. - Good negotiation and communication skill
Thông tin tham khảo
- Mức lương phổ biến cho “Customer Service Executive”
- 9,5 – 13,2 triệu/tháng, trung bình 11,4 triệu (137 mẫu tin, VietnamSalary). Tin này khoảng 17,5 triệu — cao hơn 54%. Xem chi tiết lương
- Thị trường tại Hà Nội
- 9.221 tin đang mở từ 1.831 doanh nghiệp. Xem việc làm tại Hà Nội
- Nguồn tin
- Nguồn: CareerViet · đăng 01/10/2026
Vị trí tương tự
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