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Senior Customer Service

Senior Customer Service

CÔNG TY TNHH GALAXY DIGITAL HOLDINGS
Updated: 05/09/2025
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Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Customer Service

    Deadline to apply:

  • Level: Experienced (Non - Manager)

    Experience:

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm
  • CLB thể thao

Job requirement

  • Develop operational documents including service descriptions, related service processes/regulations, and promotional programs (when applicable) for customers; plan and conduct timely training sessions for the customer service team
  • Participate in testing systems and tools used for customer service operations.
  • Propose process/system improvements to enhance service quality.
  • Participate in the recruitment process of customer service staff.
  • Supervise and evaluate the customer service team to ensure service quality meets defined standards
  • Monitor and coordinate with internal departments/partners to ensure customer complaints are resolved within the specified timeframe
  • Prepare necessary reports to support customer service operations.
  • Be on duty at the call center and handle inquiries and complaints through existing channels at least 2 days per week (details to be discussed during the interview).

Job requirement

  • Minimum of 2 years of experience managing a customer service team in electronic payment companies or banks.
  • Strong communication skills and the ability to resolve issues independently.
  • Good command of English, with a focus on written communication.

BENEFITS:

  • Attractive income (base salary & performance bonus).
  • Devices provided (Laptop, monitor…)
  • Health Insurance
  • Annual Health Check-up
  • Airline ticket promotion
  • Frequent team bonding and company activities/ events.
  • Work in a newly innovated office and open working space.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Senior Customer Service

CÔNG TY TNHH GALAXY DIGITAL HOLDINGS

https://galaxyholdings.co/ Number of employees: 100-499

Quy mô: 100-499 nhân viên Lĩnh vực: Phần Mềm CNTT/Dịch vụ Phần mềm Địa chỉ: Galaxy Innovation Hub, Road D1, Hi-Tech Park, District 9, HCMC. Galaxy... View more

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Senior Customer Service

CÔNG TY TNHH GALAXY DIGITAL HOLDINGS

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