Senior Customer Service Executive - Textile/Footwear Testing

• Supervise activity of Customer Service checklist team (checking client specification and testing manual; advice on how to give out feedback to client; training on new client requirement and new process and other activities assigned by Supervisor
• Handle jobs from first end to last-end to meet turn-around-time: receiving client enquiry; check capability and capacity; communicate with client for sample requirement, testing manual, quality specification, communicate with client for testing service contract, follow up jobs, sending report to client, consult client after issuing report
• Monitor and track the progress of the jobs by following up with technician for samples and test result
• Interface with customers job status, and handle requires
• Maintain and upkeep laboratory records and documentations
• Handle subcontract jobs and work with over-sea courier service (price, lead time, etc.)
• Monitor jobs concerning to finance activity
• Assist Lab Management system-admin in training and running systems
• Be responsibility for activities in the Customer Service Section as authorized or assigned by Supervisor
• Other duties relevant to this level assigned by Supervisor

• Bachelor’s degree in chemistry or its equivalent
• Experience in T.I.C service at least 4 years related in Apparel, Textile, Footwear industry
• Knowledge of testing and ISO17025 is an added advantage
• English communication with B level or equivalent,
• Result and service-oriented individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projects and timelines

Others (Benefit):

• Working in an international dynamic and friendly environment
• 15 annual leaves, 15 paid sick leaves, Christmas leave
• 13th-month salary, bonus based on performance and business result
• Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
• Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
• Free parking 
• Ad-hoc staff engagement events, team-building activities, company trip
• Participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company base on company’s policy)

• Qualification: Bachelor
• Age: 25 - 28
• Job type: Permanent