Customer Services Executive

We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users‘ experience.

Responsibilities:

• Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts
• Feedback questions/querries about products or the company to close the sales
• Direct prospects to the Auto sales team when needed
• Enter and update customer information in the database (CRM/DMS)
• Take and process orders (All channels) in an accurate manner
• Actively & skillfully handle grievances to preserve the company’s reputation
• Follow up & keep records of calls and sales and note necessary information
• Shift working time is required

• 1-2 years experience as telesales representative or other sales/customer service role, especially experience in E-commerce is a big plus
• Good knowledge of relevant CRM system and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

• Qualification: College
• Age: 23 - 32
• job_jobs_detail_job_gender: Female
• Job type: Permanent
• Probation time: 2 months
• Working time: Shift working arranged by Line Manager
• Training opportunities: Being trained frequently to improve professional skills and work-related skills.
• Benefits:

  - Attractive Income = Salary + KPI (Up to 15mil)
  - Bonus: 13th month salary, additional performance bonus up to 2 month salary for excellent performance.
  - Getting company sponsor for health benefit package PTI after signing official