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Senior Customer Service

Blum Vietnam Co., Ltd
Updated: 03/09/2025

Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Job requirement

  • To process customers’ orders and respond customers’ enquiries and requests in a timely manner
  • Manage e-invoice, ensuring smooth and correct invoice issuing
  • Follow up & remind overdue payments from customers
  • Implement daily Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints
  • Coordinate with the sales team, logistic team, warehouse team and other teams to ensure customers’ requirements are met.
  • Provide back-office support for internal teams like Sales & Marketing.
  • Liaise with local and international clients
  • Develop and maintain positive relationships with new and existing customers
  • Weekly report to Manager
  • Perform other duties if required from time to time.

Job requirement

  • University degree, major in Supply Chain, Foreign Trade, Business Administration 

  • At least 07 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management, Import - Export, Sales / Sales Admin...  

  • Excellent communication & customer service skills 

  • Good collaborative skill & emotional intelligence 

  • Proficiency in English – both written and oral 

  • Good ability of negotiation, have a high sense of responsibility 

  • Careful and know how to organize the work properly 

  • Computer literacy & systematic mindset 

  • Being able to work both independently and in a team environment 

  • Having knowledge of accounting receivable/invoicing; and using SAP system.

Benefits 

  • 5-day work week (Saturday & Sunday off) if necessary  
  • Flexible working hour & Work From Home 1 day/ week  
  • 12 annual leave days  
  • 4 paid sick leave days per year 
  • 13th month salary bonus  
  • Full social insurance based on actual salary  
  • MIC personal health insurance package  
  • After completing 1- year of service, the company will provide an additional MIC personal health insurance package for the employee's spouse and children  
  • Annual premium health check  
  • Annual company trip & monthly team-building activities  
  • Training & development opportunities  
  • Annual performance & salary review  
  • Professional & friendly work environment  
  • Holiday bonuses (New Year, Labor Day, National Day) 

More Information

  • Qualification: Bachelor
  • Age: 30 - 45
  • Job type: Permanent

Company Overview

Blum Vietnam Co., Ltd

https://www.blum.com/vn/vi/ Number of employees: 25-99

Blum is one of the world’s leading manufacturers of high-quality functional furniture fittings. Our products—such as hinges, pull-outs, and lift systems—are... View more

Senior Customer Service

Blum Vietnam Co., Ltd