Sales Executive (Corporate Accounts)

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JOB SUMMARY:

• The Sales Executive (Corporate Accounts) is responsible for supporting VIP and corporate customers by maintaining strong relationships, monitoring tender performance, and coordinating issue resolution.
• This role involves assisting with tender development, tracking KPIs, and contributing to team sales goals through collaboration and reporting.

KEY RESPONSIBILITIES:

1. Customer Engagement & Support

• Maintain and grow relationships with VIP, global, and corporate tender clients through regular calls and visits.
• Understand customer business needs and KPIs, and provide timely solutions to ensure smooth and confident use of MSC services.
• Assist in resolving customer issues related to operations, documentation, logistics, invoicing, and credit by coordinating with relevant departments.
• Monitor customer feedback and escalate unresolved issues to the manager.

2. Tender & Performance Monitoring

• Closely track tender performance and loading activities against commitments and forecasts.
• Regularly update and report changes in customer KPIs to the manager and local teams.
• Collaborate with ARO, Negotiating Agents, and GVA to support tender development and execution.
• Compile and maintain schedules, lead times, and service updates for new tenders.

3. Internal Coordination & Reporting

• Monitor daily booking volumes and support customers in meeting volume commitments (weekly, monthly, yearly) as guided by GVA Liner.
• Share updates and instructions from the GVA Office and Regional Office with local teams, ensuring procedural compliance.
• Prepare weekly and monthly reports on KPIs, sales forecasts, and tender performance.
• Work collaboratively with team members to achieve sales goals and contribute to overall team success.

KEY PERFORMANCE INDICATORS / MEASURES

• Lifting Volume
• Sales Visit
• Promotion of campaign services to customers
• Timely and accurate reports
• VAS Product Sales