Sales Executive - Chinese Accounts (Base in Ha Noi or Hai Phong)

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JOB SUMMARY

• This Sales Executive (Chinese Accounts) is responsible for prospecting and developing business with Chinese Account Customers in the North of Vietnam.
• The role is responsible for incoming sales inquiries, providing exceptional customer service, and converting sales leads into satisfied customers.
• This role involves understanding customer needs, offering suitable shipping solutions, and ensuring a seamless sales process.

KEY RESPONSIBILITIES

• Respond to export sales inquiries.
• Understand customer needs and recommend appropriate shipping solutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Coordinate closely with POLs to push for more import volumes.
• Follow up with potential sales leads to nurture relationships and close sales.
• Achieve and exceed target lifting goals through telemarketing and daily sales visits.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Collaborate with the sales team to develop and implement effective sales plans.
• Update the market situation to Sales Team Leader / Manager to identify trends, competitor activities, and potential opportunities.
• Attend regular sales meetings to align with team goals and objectives.

KEY PERFORMANCE INDICATORS / MEASURES

• Lifting Volume
• Sales Visits
• Client Promotion
• VAS Product Sales