Ensure stores achieve sales target
- Work closely with all function of Wine Embassy brand and others departments about promotion programs and activities
- Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
- Supervise daily sales target and make the daily sales statistics in order to reach the target for Wine Embassy Brand.
- Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results
- Analyze trends, demand and propose plan, carry out this plan to reach the best business.
- Report about competitor’s information (new arrival, promotion program, product, VM…)
- Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
- Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target
- Update and maintain the realization in retail market, learn the customer’s shopping dynamic.
- Create the changes to improve business according to reality.
- Establish strategy and work in collaboration with Marketing to create content / traffic to the store
- Organize Events [Promotional, Launching] with Private & Key HRC Customer
Store Operations Management:
Products
- Display and control products in quantity and details, on floor and stockroom.
- Manage and arrange product in the Showroom according to standard
- Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
- Control inventory in/out to achieve the highest rotation
- Take responsible for managing loss & prevention
Stores
- Supervise the maintenance, furniture repair, equipment in area and store.
- Monitor and ensure that stores are always in clean and tidy status
Customer Service:
- Focus on customer care activities to improve services and care to customer.
- Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
- Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.
- Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
- Feedback all questions, complaints from customers in store.
