QC Executive

Get to know our Team:
As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.




The day-to-day activities:

• Responsible for analyzing driver performance and reporting driver performance metrics.
• Responsible for implementing ongoing processes relating to driver/partner quality controls.
• Responsible for reviewing operational processes to improve quality of process execution and quality of data.
• Responsible for implementing and reviewing country fraud controls.
• Assist with fraud-related checks responding to driver requests to reactivate or change verticals.
• Other related duties as required by Team Lead or Country QC Manager.

The must haves:

• 2-5 years experience in an administrative service environment (preferably in a regulated environment).
• Excellent communication and organizational skills
• Detail oriented and thorough
• Keen and prudent judgment and decision making
• Ability to implement and execute change accordingly
• Ability to analyze data to assess trends and issues impacting performance
• Confers with customer representative to resolve complaints
• Knowledgeable with office computing tools Microsoft Office / Google Docs
• University Graduate, business, communication or language a plus.