Quality Control Manager, GrabPay VN

The day-to-day activities:

• Organize QC executive team follow all process and quality condition of merchant Acquisition Process/ Sale Agent/ Merchant performance on field.
• Monitoring, reporting, and recommending for improvement
• Participating in planning and auditing, controlling the full process based on quality and performance.
• Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
• Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
• Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
• Document quality assessments and feedback.
• Internal and external reporting as needed

Key requirements:

• At least 5 years of experience in a similar role
• Good English in written and spoken communication
• Able to work under high pressure
• Strong acumen in data analysis, reporting, time management, and organizational skills
• Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
• Hard working, enthusiastic, keen on learning
• Able to make key business decisions or provide solid recommendations based on data & analytical thinking
• Self-starter and ability to work well in a fast-paced environment
• Passionate about the social mission and making a positive impact in emerging markets