Senior QC Executive

The day-to-day activities:

• Responsible for analyzing driver performance and reporting driver performance metrics.
• Responsible for implementing ongoing processes relating to driver/partner quality controls.
• Responsible for reviewing operational processes to improve quality of process execution and quality of data.
• Responsible for implementing and reviewing country fraud controls.
• Assist with fraud-related checks responding to driver requests to reactivate or change verticals.
• Other related duties as required by Team Lead or Country QC Manager.

The must haves:

• University Graduate, business, communication or language a plus
• 2-5 years experience in an administrative service environment (preferably in a regulated environment).
• Excellent communication and organizational skills
• Detail oriented and thorough
• Keen and prudent judgment and decision making
• Ability to implement and execute change accordingly
• Ability to analyze data to assess trends and issues impacting performance
• Confers with customer representative to resolve complaints
• Strong foundation in data query/manipulation using SQL. Especially MySQL, SQLServer etc.
• Proficiency in both English and Vietnamese
• Knowledgeable with office computing tools Microsoft Office / Google Docs