Get to know the role:
This role is responsible to provide, support and maintenance car unit as well as help minimize the un-utilized unit with workshop dealer, external workshop partners and insurance.
Day to day activities:
- Check the condition of the unit completely (body, engine and accesoriss)
- Conduct periodic monitoring of the maintenance all cars either in pool or curently in operation
- Make predictions of vehicle maintenance and repair due date KM Based forecast comparing to GPS mileage
- Coordination with vendor (insurance,dealer, business process outsource) to maintaining and repairing car
- Daily update and monitor progress unit maintenance and swap car
- Handling Voice of Customer which deals with vehicle maintenance and repair
- Provide direction to drivers related to vehicle maintenance and repair
- Provide technical support according to emergency troubleshooting
- Estimate cost of repair and maintenance of car
- Capable to propose alternate solution to reduce cost and lead time
- Arrange driver to do maintenance and repair of vehicle according to KM based
The must haves:
- Candidate must possess at least SMU, Diploma in Engineering (Mechanical) or equivalent.
- At least 7 Year(s) of working experience in the in car rent or taxi pool or dealer is preferred with 2 years of experience as Service Advisor
- Has a driving license (SIM A) and know how to drive properly
- Familiar with Ms. Office (Ms. Excel and Ms. Word) and familiar with Ms. Excel formulation
- Have experince in data administration
- Min. certification training Toyota step 2 plus diagnostic (pro technician)
- Min. certification training Service Advisor team 21 or equal
- Have knowledge in workshop and after sales administration process
- Familiar with the spare part catalogue, price of part, labor of maintenance, standard technical flate rate
- Well know about part and tire source and level (Genuine, OEM,interchange class)
- Good communication and interpersonal skill
- Proactive and able to work in fast paced/dynamic environment
- Good team player
