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Customer Service

Customer Service

CÔNG TY TNHH DỊCH VỤ RENRUI VIỆT NAM
Ngày cập nhật: 16/12/2025
NỘP ĐƠN ỨNG TUYỂN

Thông tin tuyển dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả công việc

  • Receive and assist customers via phone, email, chat, and messages on the flight booking application.
  • Handle inquiries such as flight consultations, information changes, ticket cancellations/changes, and complaints.
  • Update information promptly according to procedures, ensuring accurate and fast information delivery.
  • Support in handling arising situations and ensure the best possible customer experience.
  • Proactively update knowledge, regulations, and procedures related to customer service.

Working Hours

  • Work 5 days/week – 2 flexible days off.
  • Work on a 24/7 rotating shift basis, with shifts changed according to team leader assignment (maximum 3 months of night shifts).
  • Day Shifts: 7:00 – 16:00 | 9:00 – 18:00 | 12:00 – 21:00 | 13:00 – 22:00
  • Night Shifts: 19:00 – 4:00 | 20:00 – 5:00 | 21:00 – 6:00 | 22:00 – 7:00

Yêu cầu công việc

Job Requirements

  • High school diploma or higher.
  • Good English proficiency (no certificate required).
  • Minimum of 6 months of experience in customer service or a related position.
  • Good communication skills, quick problem-solving ability, positive attitude, and responsibility.

Benefits and Compensation

  • Total Income: 11,000,000 – 13,000,000 VND/month, including:
    • Base Salary (Lương cứng): 8,000,000 VND/month
    • Lunch Allowance (Phụ cấp ăn trưa): 500,000 VND/month
    • Night Shift Allowance (Phụ cấp ca đêm): 30% of base salary
    • Call Support Allowance (Voice - Inbound): 1,000,000 VND/month (if handling Inbound calls)
    • KPI Bonus (Thưởng KPI): 900,000 – 1,200,000 VND/month
  • Full 100% salary during the 2-month probation period.
  • Welfare Benefits (Phúc lợi):
    • Full participation in Social Insurance (BHXH), Health Insurance (BHYT), Unemployment Insurance (BHTN).
    • 24/7 Accident Insurance.
    • 14 days of annual leave/year.
    • 13th-month salary bonus.
    • Annual periodic health check-ups.
    • Modern, professional working environment with many opportunities for development and advancement.

Thông tin khác

  • Bằng cấp: High School / Equivalent
  • Độ tuổi: Không giới hạn
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Customer Service

CÔNG TY TNHH DỊCH VỤ RENRUI VIỆT NAM

RHR Vietnam is part of Renrui Group, one of China's leading HR service providers. Headquartered in Shanghai, Renrui operates in over 15 countries and regions,... Xem thêm

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Customer Service

CÔNG TY TNHH DỊCH VỤ RENRUI VIỆT NAM

NỘP ĐƠN ỨNG TUYỂN
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