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Customer service executive

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM
Ngày cập nhật: 28/07/2025

Thông tin tuyển dụng

Phúc lợi

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Thưởng tháng Lương tháng 13

Mô tả công việc

1. Contract: For both new customer & Existing customer

  • Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed
  • Ensure contract renewals are performed in timely fashion – coordinate with Owner Account and Operation manager for support if required
  • Support product alternative proposals – prepare costings and cost in use analysis for consultants – manage to client acceptance and case closure
  • Monitor, on monthly basis, account by account chemical consumption – record case in CRM for any anomalies – track to closure
  • Prepare and send quotations for existing clients
  • Ensure pricelist is up to date
  • Track and execute rebate for customer follow contract

2. Report

  • Prepare and submit monthly quantity sales for Account Manager
  • Prepare and submit monthly report for Main Supplier with analysis
  • Other report assigned by manager

3. Sales support & customer service

  • Provide quotation and pricelist to existing clients
  • Customer service: feedback and inform all related parties for customer issue
  • Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
  • Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Other tasks will be assigned

Giới thiệu về công ty

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM

Tổng số nhân viên: 100-499

ABOUT US: America Indochina Management Ltd. (AIM) was established in 1993 and has 3 offices in Vietnam (Ho Chi Minh – Head office, Hanoi, Da Nang), and in... Xem thêm

Việc làm tương tự

Customer service executive

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM