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Customer service executive

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM
Updated: 28/07/2025
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Employment Information

Benefits

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Thưởng tháng Lương tháng 13

Job requirement

1. Contract: For both new customer & Existing customer

  • Prepare contracts following templates (AIM or template of customer), review and verify all terms of contract and following with sales executive or directly with client until contract is signed
  • Ensure contract renewals are performed in timely fashion – coordinate with Owner Account and Operation manager for support if required
  • Support product alternative proposals – prepare costings and cost in use analysis for consultants – manage to client acceptance and case closure
  • Monitor, on monthly basis, account by account chemical consumption – record case in CRM for any anomalies – track to closure
  • Prepare and send quotations for existing clients
  • Ensure pricelist is up to date
  • Track and execute rebate for customer follow contract

2. Report

  • Prepare and submit monthly quantity sales for Account Manager
  • Prepare and submit monthly report for Main Supplier with analysis
  • Other report assigned by manager

3. Sales support & customer service

  • Provide quotation and pricelist to existing clients
  • Customer service: feedback and inform all related parties for customer issue
  • Handle order-related complaints or issues, escalating to the appropriate department if necessary, and ensuring timely resolution.
  • Update and maintain the customer database, ensuring that all information is accurate and up-to-date.

4. Other tasks will be assigned

Company Overview

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM

Number of employees: 100-499

ABOUT US: America Indochina Management Ltd. (AIM) was established in 1993 and has 3 offices in Vietnam (Ho Chi Minh – Head office, Hanoi, Da Nang), and in... View more

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Customer service executive

CÔNG TY TNHH AMERICA INDOCHINA MANAGEMENT VIETNAM

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