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Work location: Ho Chi Minh
Salary:
Industry: Freight / Logistics / Warehouse , Sales / Business Development , Import / Export
Deadline to apply:
Level: Experienced (Non - Manager)
Experience:
Job Purpose / 岗位目的 Ensure high-quality, dedicated customer service support for assigned key accounts, particularly in large projects, e-commerce, and warehousing sectors. Act as a key communication bridge between clients and internal departments to solve issues and optimize service performance.
为指定的大客户，特别是大型项目、电商及仓储行业，提供高质量的专属客户服务支持。作为客户与公司 内部各部门之间的桥梁，及时解决问题并优化服务表现。
1. Account Management / 客户管理
- Serve as the main point of contact for assigned key accounts.
作为指定大客户的主要联系人；作为指定大客户的主要联系人；
- Understand clients’ specific service processes and requirements.
熟悉客户的服务流程及个性化需求；
- Handle inquiries, complaints, and requests in a timely and professional manner.
及时、专业地处理客户的咨询、投诉与服务请求。
2. Operation Follow-up / 运营跟进
- Monitor delivery status, order processing, stock levels, etc.
跟踪配送状态、订单处理、库存水平等运营数据；
- Coordinate with internal teams such as warehouse, operations, IT, and finance.
与仓库、运营、IT、财务等内部团队协调合作；
- Detect and prevent operational risks in advance.
预判并防范潜在的运营风险。
3. Reporting & Analysis / 报表与分析
- Prepare regular performance reports (e.g., SLA, delivery success rate, complaints).
定期汇总服务表现报告（如 SLA 达成率、妥投率、投诉率）；
- Analyze root causes of issues and recommend solutions.
分析问题根源，提出优化建议。
4. SLA Compliance / 服务水平管理
- Ensure all services meet contractual SLA commitments.
确保所有服务符合合同约定的 SLA 标准；
- Support continuous improvement of service quality and processes.
支持服务质量及流程的持续改进。
5. Customer Engagement / 客户关系维护
- Attend regular service reviews and business meetings with clients.
参加定期客户会议与服务评估；
- Support project launches and new service rollouts.
协助项目上线及新服务的推行
- College degree or above in Logistics, Supply Chain, Business, or related fields.
物流、供应链、工商管理或相关专业，大专及以上学历。
- At least 1–2 years in customer service or logistics field.
至少 1–2 年客服或物流行业经验；
- Experience with key accounts, e-commerce, or warehousing is preferred.
有大客户、电商、仓储服务经验者优先。
- Strong communication and problem-solving skills.
沟通与问题解决能力强；
- Good teamwork and time management ability.
具备良好的团队协作和时间管理能力；
- Proficient in MS Office (Excel, Word, PP, Outlook, etc.).
熟练使用办公软件（Excel、Outlook 等）；
- Fluent in Chinese language (HSK5 above) and English is an advantage.
会中文和英语优先。
- Được đào tạo nâng cao kỹ năng, phát triển chuyên môn.
- Được đào tạo chuyên sâu, lộ trình thăng tiến rõ ràng.
Lương & Thưởng: Thu nhập cạnh tranh, thưởng theo hiệu suất và dự án.
Chế độ phúc lợi: BHXH, BHYT, BHTN đầy đủ, nghỉ phép theo quy định.
Đóng bảo hiểm 85% trên mức lương chính thức.
Bảo hiểm chăm sóc sức khỏe 24/7 cho nhân viên chính thức.
Khám sức khỏe định kỳ hằng năm.
Team building, sự kiện công ty, môi trường làm việc năng động, sáng tạo.
Được review lương hằng năm theo hiệu suất công việc
12 ngày phép/năm, cứ 5 năm làm việc tăng thêm 1 ngày phép.
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S.F. EXPRESS LTD.
https://www.sf-international.com/vn/vi/ Number of employees: 100-499
