Customer Service Executive

We are looking for talented candidates for the Customer Service Executive position. Here are a few key criteria below.

Summary of the Role:

• Control issues related to customer service.
• Ensure the operation of customer service is smooth and synchronized with the production and business system of the company.

Responsibilities:

• Receive new samples, then contact Quality and Production to make samples or conduct trial testing, and connect with Costing for pricing.
• Send information about products and update new products to the Planning department; send samples to customers.
• Receive new orders or update existing orders, check all information such as unit price, name of products, etc.
• Send it to Import-Export to load Packvol and work with the Planning department to confirm the finished date of orders.
• Contact the Warehouse to get photos of containers and seals of the goods.
• Update and follow up on the shipment documents to confirm with customers, check the payment schedule from Import-Export and Accounting departments, send email reminders to customers, and send the deadline for payment to the Director.
• Follow up on customer requests and sample approvals.
• Coordinate with the QC department and Production department to prepare and send samples to customers and monitor the approval status.
• Notify relevant departments upon receiving feedback from customers.
• Prepare monthly reports for customers based on their requirements.
• Prepare reports for the Director regarding sales forecasts, customer forecasts, etc., using Power BI and Excel.