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Customer Service Executive

Công Ty TNHH Go-Pak Việt Nam
Updated: 01/07/2025
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Employment Information

  • Work location: Binh Duong

    Salary:

  • Industry: Consulting

    Deadline to apply:

  • Level: Experienced (Non - Manager)

Benefits

Chế độ bảo hiểm, Phụ cấp, Tăng lương, Nghỉ phép năm

Job requirement

We are looking for talented candidates for the Customer Service Executive position. Here are a few key criteria below.

Summary of the Role:

  • Control issues related to customer service.
  • Ensure the operation of customer service is smooth and synchronized with the production and business system of the company.

Responsibilities:

  • Receive new samples, then contact Quality and Production to make samples or conduct trial testing, and connect with Costing for pricing.
  • Send information about products and update new products to the Planning department; send samples to customers.
  • Receive new orders or update existing orders, check all information such as unit price, name of products, etc.
  • Send it to Import-Export to load Packvol and work with the Planning department to confirm the finished date of orders.
  • Contact the Warehouse to get photos of containers and seals of the goods.
  • Update and follow up on the shipment documents to confirm with customers, check the payment schedule from Import-Export and Accounting departments, send email reminders to customers, and send the deadline for payment to the Director.
  • Follow up on customer requests and sample approvals.
  • Coordinate with the QC department and Production department to prepare and send samples to customers and monitor the approval status.
  • Notify relevant departments upon receiving feedback from customers.
  • Prepare monthly reports for customers based on their requirements.
  • Prepare reports for the Director regarding sales forecasts, customer forecasts, etc., using Power BI and Excel.

Company Overview

Công Ty TNHH Go-Pak Việt Nam

www.go-pakvietnam.com

GO-PAK VIETNAM LTD là một Công ty của Anh quốc, chuyên sản xuất các loại sản phẩm làm từ nhựa và giấy sử dụng một lần, nhà máy đặt tại Lô CN6, Đường H2, Khu... View more

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