Cross-Border Transportation Customer Service Staff

Job Purpose: To handle export and import cross-border transportation shipments and ensure smooth, accurate, and timely service for assigned customer accounts.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly, following SOPs.
• Coordinate with customers, vendors, overseas agents, and internal teams to ensure cargo movement.
• Prepare and issue shipping documents, debit notes, and pre-alerts.
• Track shipments and update customers regularly (at least 4 times per day).
• Submit reports and complete eFMS entries before the 5th of each month.
• Support team activities and contribute to continuous process improvement.

• Bachelor’s degree in Business, Logistics, or related field.
• 1–3 years of logistics or cross-border transportation experience.
• Good command of English and/or Chinese.
• Strong communication, teamwork, and customer-oriented mindset.
• Willing to work overtime and travel as required.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức