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Cross-Border Transportation Customer Service Staff

Cross-Border Transportation Customer Service Staff

CÔNG TY CỔ PHẦN ITL FREIGHT MANAGEMENT - CHI NHÁNH MIỀN BẮC
Updated: 06/11/2025
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Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Đồng phục
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Job requirement

Job Purpose: To handle export and import cross-border transportation shipments and ensure smooth, accurate, and timely service for assigned customer accounts.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues promptly, following SOPs.
  • Coordinate with customers, vendors, overseas agents, and internal teams to ensure cargo movement.
  • Prepare and issue shipping documents, debit notes, and pre-alerts.
  • Track shipments and update customers regularly (at least 4 times per day).
  • Submit reports and complete eFMS entries before the 5th of each month.
  • Support team activities and contribute to continuous process improvement.

Job requirement

  • Bachelor’s degree in Business, Logistics, or related field.
  • 1–3 years of logistics or cross-border transportation experience.
  • Good command of English and/or Chinese.
  • Strong communication, teamwork, and customer-oriented mindset.
  • Willing to work overtime and travel as required.

More Information

  • Qualification: Bachelor
  • Age: Unlimited
  • Job type: Permanent

Company Overview

Cross-Border Transportation Customer Service Staff

CÔNG TY CỔ PHẦN ITL FREIGHT MANAGEMENT - CHI NHÁNH MIỀN BẮC

Phòng 3, 4, 5 tầng 21, tòa nhà Lancaster Luminaire, 1152 đường Láng, Phường Láng Thượng, Quận Đống Đa, Thành phố Hà Nội, Việt Nam

Cross-Border Transportation Customer Service Staff

CÔNG TY CỔ PHẦN ITL FREIGHT MANAGEMENT - CHI NHÁNH MIỀN BẮC

APPLY NOW
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