Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Dịch vụ khách hàng , Tiếp thị / Marketing
Hạn chót nộp hồ sơ:
Cấp bậc: Nhân viên
- Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.
- Always ensure polite and professional communication with VIP customers, especially through company phones.
- Provide F&B and other personalized services.
- Manage bookings for transportation, accommodations, and personalized services according to guest preferences.
- Monitor and accurately record VIP guests' rewards and transactions.
- Maintain and update customer databases with attention to detail.
- Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.
- Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.
- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.
- Increase repeat visits and attract new VIP guests through personalized relationship management.
- Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.
- Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.
CTY TNHH MTV KHÁCH SẠN QUỐC TẾ BÌNH MINH
Tổng số nhân viên: 100-499
