VIP Marketing Assistant Supervisor (Fluent Chinese)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

- Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.

- Always ensure polite and professional communication with VIP customers, especially through company phones.

- Provide F&B and other personalized services.

- Manage bookings for transportation, accommodations, and personalized services according to guest preferences.

- Monitor and accurately record VIP guests' rewards and transactions.

- Maintain and update customer databases with attention to detail.

- Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.

- Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.

- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

- Increase repeat visits and attract new VIP guests through personalized relationship management.

- Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.

- Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.