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VIP Marketing Assistant Supervisor (Fluent Chinese)

CTY TNHH MTV KHÁCH SẠN QUỐC TẾ BÌNH MINH
Updated: 05/07/2025

Employment Information

Benefits

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Job requirement

- Warmly greet VIP guests by using their names and membership numbers, provide a personalized farewell, and follow up with them after their departure.

- Always ensure polite and professional communication with VIP customers, especially through company phones.

- Provide F&B and other personalized services.

- Manage bookings for transportation, accommodations, and personalized services according to guest preferences.

- Monitor and accurately record VIP guests' rewards and transactions.

- Maintain and update customer databases with attention to detail.

- Handle VIP complaints professionally, resolve issues promptly, and prevent escalation.

- Share customer feedback and concerns with relevant departments and follow up on unresolved issues promptly.

- Ensure a clear and detailed handover to the next shift, including unresolved issues, customer preferences, and important updates.

- Increase repeat visits and attract new VIP guests through personalized relationship management.

- Support and guide VIP staff, foster teamwork, and help maintain a positive work environment.

- Collaborate effectively with other departments to fulfill VIP requests and ensure seamless service delivery.

Company Overview

CTY TNHH MTV KHÁCH SẠN QUỐC TẾ BÌNH MINH

Number of employees: 100-499

Chúng tôi là tập đoàn đầu tư cao cấp hàng đầu tại Việt Nam về lĩnh vực vui chơi giải trí có thưởng dành cho người nước ngoài. Với hơn 12 năm đi vào hoạt động,... View more

VIP Marketing Assistant Supervisor (Fluent Chinese)

CTY TNHH MTV KHÁCH SẠN QUỐC TẾ BÌNH MINH