IT Support Executive (working Shift)

1. Job Description
- Performing Start Of Day (SOD), End Of Day (EOD) task. Perform all checking and troubleshooting task before supermarket opening and closing.
- Monitoring and maintenance the operation of systems: POS, Weight scale, HHT, Data Transfer ( COMM server ), AD, BACKUP, LAN.
- Supporting Users all the problems about IT ( computer, printer, telephone, MS office, internet, emails,…)
- Report weekly to IT Manager and when receiving issues.

2. Responsibilities
- Make sure data is downloaded and uploaded from core system.
- Make sure the data is uploaded from POS to core system.
- Make sure the problems are solved fast ( about 30 minutes ) about troubleshooting and replacing by backup devices. If -there are issues about the SW/ HW, need to request warranty from vendor/ supplier.
- Do supporting users about IT problems.
- Report immediately to IT Manager when receive an issue/ problem, contact with all related vendors to deal problem.