Payment Agent (working in shift)

Reporting to Operations Manager, Payment Agent will be responsible for:

• Monitor real time queues and identify high risk transactions within the business portfolio;

• Process all orders paid by credit card, including checking credit card fraudulent and refund process;

• Verify transactions with different mode of payments such as bank-transfer, credit cards, etc...), match payment and booking ID;

• Interact with banks and customers to validate information and to confirm or cancel authorizations;

• Review, investigate and resolve irregular transactions reported by end users;

• Initiate refund reversal to the account of the customer;

• Respond to customer queries by phone or e-mail to support and solve complaint cases;

• Handle admin support tasks including but not limited to hotel, flight, and regular payment related issues.

• At least 1 year working in customer service industry, e-commerce companies or banks, working experience with Cybersource is preferred;

• Customer mindset, detailed-oriented is a must

• Knowledge/ experience in payments & banking, transactions & order processing, accounting is preferred;

• Can communicate in English;

• Good at communication, negotiation and problem solving;

• Work independently and proactively take on new responsibilities where most needed;

• Able to work in assigned shift.

Join our ambitious growing team in building large impact consumer products and services, building real-time and big data systems and platforms, coming up with creative solutions to business and engineering problems, deriving insights from massive amount of data, and transforming industries with technology.