Export Officer (10 months contract)

Location

• VSIP 1, Thuan An, Binh Duong
• Transportation : HCMC - BD
• Salary : Negotiable
• I. Job Summary
• The
• Export Officer manages customer service, export documentation, customs compliance, shipping, and payment follow-up.
• The role supports sales and profit targets, pricing, and new product development while ensuring customer satisfaction and smooth export operations
• II.   Key Responsibilities
• 1. Customer Service & Order Management:  Receive, review, and address customer requirements, inquiries, or complaints (e.g., quality, pricing, or new product requirements).
• Process customer Purchase Orders (POs) and issue Proforma Invoices (PI).
• Coordinate with Planning, Procurement, Production, Logistics & QA to ensure POs meet shipment requirements and provide initial shipment schedules to buyers.
• 2. Export Documentation & Logistics Coordination:  Prepare and submit pre-export documents (export declaration, supporting files for customs) and post-export shipping documents (Shipping Instructions, Commercial Invoice, Packing List, CO Form D).
• Handle vessel bookings and review/confirm Bill of Lading (BL) / Seaway Bill.
• Act as the primary contact person between brokers, forwarders, and logistics teams to ensure loading goes as planned.
• 3. Sales Forecasting & Inventory Monitoring:  Prepare and submit sales forecasts, updates, or issues to management.
• Monitor Export Finished Goods (FG), Raw Materials (RM), and Packaging Materials (PM) inventory to minimize exposure to aging stocks.
• 4. Export Pricing, Costs, and Reporting:  Prepare pricing templates for new buyers. Review, update, and submit Export Price Approvals (EPA) based on product costs from accounting. Prepare monthly Export Shipment and Export Cost reports.
• 5. New Product Development (NPD) Support ; Develop new products/concepts together with buyers. Weekly update on project timelines with buyers. Manage project timelines from PM development to initial production.

6. Liquidation & Financial Compliance

• Prepare and liquidate export invoices/payments and post payments correctly on SAP. Review and confirm billings from brokers, courier services, and forwarders.

Job Qualifications

Education

• At least a Bachelor’s degree in Business Management, International Business, Foreign Trade, Logistics & Supply Chain Management, Marketing, Industrial Engineering, or equivalent.

Experience

• Minimum of 2 years of working experience in export customer service, logistics documentation, or the shipping/logistics industry.

Language

• Good command of English (especially talking and writing)

Skills

• Strong proficiency in end-to-end export procedures, customs regulations, and trade documentation (Invoices, PL, BL, CO).
• Experience with ERP systems (specifically
• SAP ) is highly preferred.
• Strong negotiation, communication, and interpersonal skills.
• Excellent problem-solving, project management, and teamwork abilities.
• Highly careful, analytical, and meticulous with details.