Partner Experience Associate (6 months contract)

Job Description

• Manage daily walk-in enquiries at the branch
• Facilitate driver’s registration and training
• Process new driver’s activation
• Conduct checks and verification of driver’s information
• Assist drivers with Grab's App familiarisation, resolve issues and enquiries pertaining to the App
• Handling and recording of registration documents
• Other administrative duties including preparation of daily reports, data entry and filing
• Any other ad hoc duties assigned by the Team Lead
• May be deployed at any of Grab's branches islandwide

Requirements

• Diploma/Degree or equivalent
• At least 2 years of frontline customer service experience
• Ability to multi-task and work in a fast paced environment
• Proficient with Microsoft Office (Words, Excel, Powerpoint)
• Possesses good interpersonal and communication skills with a customer service oriented attitude
• Ability to work independently and as a team, with minimal supervision
• Candidates with a second language/dialect would be preferred
• Candidates without experience but has exceptional customer service will also be considered