E-Commerce Executive

Our company is in the hygiene and homecare products business. Our products include handwash, sanitizer, wet wipes (Walch) and laundry detergent, pods/capsules (KA and ArFum, Fresh Hy).

The ideal candidate is an independent, dynamic and well-organized individual who has experience of prospecting and developing strong relationships with E-customers. This is a remote position and reports to management based in Singapore

Job Description:

Account Management

• Ensure proper set up of operations in channel management and partnership with key platforms such as Lazada, Shopee, etc.
• Developing and implementing sales and marketing strategies to generate sales revenue with channels and marketplaces.
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions.
• Liaise with e-Commerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives.
• Monitor and reply to customer replies appropriately across all online platforms to ensure a reliable and consistent customer experience, aligned with best-practices

Online Content

• Ensuring accurate product images and optimised product title/descriptions for our SKUs and campaigns
• Identifying content required to provide optimal product information and customer insight
• Responsible for end-to-end e-Commerce performance including sales, availability, pricing, listings content, listing ranking, on-visibility site, off-site traffic generation, order management, order fulfilment, after-sales service etc.
• Formulate and execute digital marketing demand-generation initiatives including but not limiting to on-site activity, social media, display, eDM, SEO and SEM
• Promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc)

Requirements:

• Degree/Diploma in Sales/Marketing, Business Management or related fields
• 2 years experience in e-Commerce business or platform and have past FMCG experience
• Demonstrate strong commercial skills and proven key account management experience across e-retailers and marketplaces
• Demonstrate a general understanding in all aspects of supplier-customer relationship management including supply chain operations, finance, digital marketing and branding
• Ability to work in fast-paced environment independently and in teams. Passionate about e-Commerce.
• Basic proficiency in English