Customer Service Supervisor (Outbound, Inbound, Chat)

• Monitoring and evaluating employees' work.
• Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI.
• Support knowledge and support information about technical, electronics for agents.
• Develop plans for training and re-training for employees.
• Support to resolve complaints with customers according to job requirements
• Experience in quality support and training, operational management in the field of customer care (priority for Technical).
• Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
• Provide Activity Report as Team performance report daily, weekly and monthly bases.
• Check attendance, calculate incentives for agents.
• Other tasks assigned by OPD.
• Working place: Tan Binh district, HCM

• At least 01 year experience as outbound, inbound, chat Supervisor/Team Leader (directly manage a team).
• Fluent English (both verbal and written).
• Data-driven, self-motivated, can-do attitude, supportive mindset.
• Good at planning and organizing, communication, presentation, interpersonal and problem solving.
• Work independently and proactively take on new responsibilities.

* BENEFITS:

• Annual leave 18 days.
• Annual salary increase.
• Social insurance, health insurance, unemployment insurance in accordance with the law.
• Health care (PVI) insurance package.
• International, fair and transparency working environment.
• The 13th month salary regime.
• Annual company trip.

• Social insurance, health insurance, unemployment insurance,Health care (PVI) insurance package,International, fair and transparency working environment