Customer Service Supervisor (for building operation)

• Chăm sóc sức khỏe
• Đào tạo
• Chế độ nghỉ phép

The Customer Service Supervisor will lead the Customer Service team with the following key assignment:

Compose all official letters, notices sent out to external partners Monitor common mailbox and feedback to residents Handle customer complaint, follow up and resolve complaint of residents Control notification/ reminder to resident on time and delivery to each apartment Prepare, plant, monitor all events in the building Propose new ideas to manager for enhancing service quality, better cost control and more effective staff management Assist Residential Manager in annual operation budget In charge of assigned weekly, monthly reports In charge of Customer's feedback survey Other assigments if required

Proven working experience in leading Customer Service team Experience in providing customer service support Knowledge of management methods and techniques English communication Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation