Responsible for the training progress, training quality and quality of GF and GE drivers after training
Organize training courses/offlines, training guides directly using the App and Customer service standards for GE and GE Team.
Conduct evaluation/inspection service capability of the driver team after training and periodic
Search and organize professional training courses for drivers and departments
Organizing mutual evaluation in order to improve service quality Individual / department
Develop a system to certify and driver upgrades
Quality Control:
Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
Monitor, report, and recommend on driver quality and compliance/improvement.
Participate in planning and auditing, controlling the full cycle of drivers’ quality and performance.
Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
Document quality assessments and feedback.
Internal and external reporting as needed
Key requirement:
At least 4 years of experience in a similar role
Good command of English.
Able to work under high pressure
Strong acumen in data analysis, reporting, time management, and organizational skills
Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
Hard working, enthusiastic, keen on learning
Giới thiệu về công ty
Grab Vietnam
Chia sẻ việc làm
Training & Quality Lead, 2W VN (GE&GF Driver Partner)