Training & Quality Lead, 2W VN (GE&GF Driver Partner)

Day-to-day activities:

Training:

• Responsible for the training progress, training quality and quality of GF and GE drivers after training
• Organize training courses/offlines, training guides directly using the App and Customer service standards for GE and GE Team.
• Conduct evaluation/inspection service capability of the driver team after training and periodic
• Search and organize professional training courses for drivers and departments
• Organizing mutual evaluation in order to improve service quality Individual / department
• Develop a system to certify and driver upgrades

Quality Control:

• Recommend ways to improve processes, penalties and guidelines based on actual case, reviews and observations.
• Monitor, report, and recommend on driver quality and compliance/improvement.
• Participate in planning and auditing, controlling the full cycle of drivers’ quality and performance.
• Provide clear, detailed and actionable constructive feedback and recommendations to the stakeholders
• Participate in vertical meetings to ensure stakeholder feedback affecting quality guidelines and expected behaviors are integrated to the quality standard
• Document quality assessments and feedback.
• Internal and external reporting as needed

Key requirement:

• At least 4 years of experience in a similar role
• Good command of English.
• Able to work under high pressure
• Strong acumen in data analysis, reporting, time management, and organizational skills
• Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
• Hard working, enthusiastic, keen on learning