Test & Technical Support Engineer

The Drone System Test and Support Engineer is a foundational role, perfect for recent graduates or candidates with 0–2 years of experience (YoE) who possess a strong technical mindset and a passion for robotics.

You will serve two critical functions:

1. Quality Assurance: Execute detailed test procedures for our core software components (Linux SDK and Mobile GCS App).

2. Tier 2 Support: Utilize your testing expertise to effectively replicate, analyze, and troubleshoot complex technical issues reported by our customer base.

1. JOB DESCRIPTION

A. Software Quality Assurance & Testing (70% Focus)

• Linux SDK & Embedded Testing: Utilize Linux command-line interface (CLI)/python tools to execute scripted tests, monitor system performance, and extract diagnostic logs from the drone's embedded software.

• Mobile App Testing: Execute structured test cases for the Ground Control Station (GCS) mobile application (such as QGroundControl) on Android and iOS, ensuring proper Mission Planning, telemetry, and user interface (UI/UX) functionality.

• Defect Management: Identify, reproduce, and document software defects clearly and accurately using bug-tracking systems, detailing the steps for reproduction and observed results.

B. Technical Support & Troubleshooting (30% Focus)

• Issue Replication (Core Support Task): Act as the Tier 2 support interface by attempting to replicate and validate complex technical issues reported by customers or Tier 1 support staff on our internal test benches.

• Log Analysis: Assist in collecting, processing, and performing preliminary analysis of customer flight logs and diagnostic reports to determine if the root cause is hardware, software, or user error.

• User Communication: Communicate clearly and professionally with technical and non-technical users to gather detailed information necessary for issue reproduction and provide effective troubleshooting steps.

• Knowledge Base Contribution: Based on recurring customer issues, contribute to internal knowledge bases, technical FAQs, and user documentation to empower both customers and the support team

C. Hardware Familiarization (Team Support)

• Assembly Support: Learn and assist with the basic assembly, configuration, and setup of drone hardware components (flight controllers, radio transmitters, etc.) necessary for maintaining the testing.

• Flight Observation: Observe and support scheduled test flights, meticulously documenting any in-flight anomalies.

• 0 to 2 years of professional experience in QA, testing, or a technical support role. (Relevant internship or academic project experience is highly valued).

• Basic understanding of QA methodologies, the Software Development Life Cycle (SDLC), and structured testing practices.

• Familiarity with the basic usage and purpose of the Linux command line and/or python.

• Proven ability to follow technical procedures, document findings accurately, and logically approach problem isolation (crucial for both testing and support).

• Strong verbal and written communication skills, with the ability to translate technical concepts for non-technical users.

• Preferred Skills (Experience is a Plus):

• Hands-on interest or hobbyist experience with drones (UAVs), robotics, or RC aircraft.

• Familiarity with any Ground Control Station (GCS) software (e.g., QGroundControl, Mission Planner).

• Basic exposure to bug-tracking tools (e.g., Jira) or customer service platforms.

• Relevant academic project experience involving embedded systems or mobile application development.

• Bằng cấp: Bachelor
• Độ tuổi: 22 - 30
• Hình thức: Nhân viên chính thức