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Quality Control Manager

Grab Vietnam
Ngày cập nhật: 08/12/2018
NỘP ĐƠN ỨNG TUYỂN

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Mô tả công việc

Get to know our Team:
As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.

The day-to-day activities:
Lead QC team in daily operations and initiatives following Business requirements to improve Driver quality, including:
Assure controls over onboarding and offboarding process as well as looking for optimizations.
Closely monitor drivers performance and behaviour based on collective data from various sources to ensure highest safety standard and excellent customer experience.
Maintain high standard of service to our passengers by developing improvement programs and drive executions across functions.
Take immediate action based on passengers and stakeholder’s complaint for drivers who violated our code of conduct
Directs and coordinates investigation of complaints
Recommends response to complaints
Identify training needs and organize training interventions to meet quality standards

The must haves:

At least 5-year experience in Consumer services.
At least 2 years of related experience in Quality Control / Risk Management / Fraud Management.
Practical experience on Issue analysis and implementing Corrective Action Plan.
Ability to use analytical tools or data mining tools, such as MS Access/SQL/SAS/SPSS/MATLAB is an advantage.
Proficiency in both English and Vietnamese
Customer service orientation
Judgement and decision-making
Good interpersonal skills and teamwork

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Grab Vietnam

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Quality Control Manager

Grab Vietnam

NỘP ĐƠN ỨNG TUYỂN
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