Key Responsibilities
I/ Quality Assurance Tasks
1) Quality Management System (QMS)
- Develop and implement a comprehensive QMS to ensure all vendor factories comply with food safety, quality, sanitation, and regulatory standards for all food products.
- Maintain and further develop existing internal SOPs for farm/warehouse audits, on-line supervision, inspection, traceability and other related activities, based on customer guidelines and requirements.
- Review factory food safety management systems and their production documentation to ensure compliance with the customer requirements.
2) Quality & Food Safety Monitoring
- Monitor vendor factories to ensure compliance with required quality and food safety standards.
- Proactively identify and recommend improvements for any non-conformities by conducting weekly/monthly walk-through audits, verification and validation activities at the factories and issuing or reviewing CARs.
- Lead external annual quality audits and follow-up of corrective and preventive actions.
- Evaluate delegation requests by factories to prevent any potential negative impacts on the products.
3) Unqualified Product Handling
- Handle customer complaints/CARs, evaluate issues and provide suitable solutions for out-of-spec products and other quality concerns.
- Analyze root causes, coordinate with all vendor factories, and ensure the timely implementation of corrective and preventive actions.
II/ Operations-related tasks
1) Production operations management
- Develop and deliver clear, effective communication to all suppliers to ensure awareness of QA standards, program updates, and process changes.
- Build internal control SOPs for the company to plan, schedule, monitor, and coordinate all production activities at vendor factories, ensuring efficiency, quality, and timely delivery.
2) Product Development & Sample Evaluation
- Coordinate with the vendor factories on R&D to develop new products.
- Evaluate the new products for the company’s upcoming projects.
3) QA & QC Leading roles
- Overview all the work and daily activities of the QA & QC teams.
- Supervise and resolve operational issues within the team to ensure smooth operation.
- Provide instructions and guidance on new projects, quality initiatives, or process changes.
- Finalize the QC working schedule and approve staff leave requests and overtime requests.
- Receive, review, and provide suitable solutions regarding QC-related concerns and challenges.
- Lead/participate in the recruitment, onboarding, coaching, and continuous training for QA and QC staff.
