Position Overview:
Head of Sales (Auto Loan/ Car Loan) will be responsible for leading the development, implementation, and management of auto loan offerings. This role requires a strategic thinker with strong leadership skills to drive business growth and enhance customer satisfaction.
Business Development (Achieving Sales KPIs):
- Develop a business growth strategy covering revenue, costs, profits, and product sales.
- Manage the planning and implementation of assigned business plans to meet or exceed targets.
- Conduct market research and analyze local demographics, building relationships with authorities/organizations to gather information about potential customers.
- Create programs and action plans targeting specific customer groups to maximize sales of key products and other offerings.
- Organize and communicate business programs/plans from headquarters to sales staff.
Service Quality Management:
- Update, communicate, guide, and ensure compliance with policies and regulations under responsibility.
- Serve as the main point of contact with related departments to resolve service quality issues at the designated center.
Compliance Management and Risk Control:
- Oversee compliance responsibilities, including SLAs, sales tool usage, interest rates/exchange rates/fees/limits, etc.
- Manage corrective actions for identified issues.
- Monitor bad debt ratios and implement bad debt control plans.
- Ensure compliance with procedures, regulations, and documents related to credit.
Human Resource Management:
- Manage, assign tasks, supervise, evaluate, and propose rewards or disciplinary actions for assigned personnel.
- Provide training and support career development for employees.
- Participate in recruitment and team building.
- Update and disseminate guidance on institutional documents.
- Foster a professional, effective, and cohesive work environment.
Other tasks as directed by Chief Business Officer
