Junior Branch Operations Analyst

1. Position Summary

The Junior Branch Operations Analyst supports the Branch Operations Analyst in collecting data, preparing operational reports, calculating KPIs and monthly incentives, and assisting with operational planning and improvement initiatives across the branch network. This role focuses on reliable data handling, report preparation, and basic analysis to ensure accurate and timely operational insights.

Reporting line: This position reports directly to the Branch Operations Analyst.

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2. Key Responsibilities

A. Data Collection & Reporting Support

• Collect, clean, and organize operational data from branches and internal systems.

• Prepare daily, weekly, and monthly reports under the guidance of the Branch Operations Analyst.

• Support the creation and maintenance of dashboards and KPI trackers.

• Assist in preparing quarterly performance summaries and data packs for management.

• Ensure accuracy and completeness of all data used for reporting.

B. KPI & Incentive Calculation Support

• Support the calculation of branch KPIs by compiling required data and performing initial checks.

• Assist in preparing monthly incentive and bonus calculations, ensuring data accuracy before review by the Branch Operations Analyst.

• Help document and update incentive spreadsheets, templates, and evaluation sheets.

C. Basic Modeling & Analysis

• Build and maintain simple models (e.g., Excel-based forecasting, headcount trackers) with supervision.

• Assist in validating model inputs, checking assumptions, and preparing model outputs.

• Perform preliminary analyses to identify basic trends, variances, and operational issues.

D. Operational Planning Support

• Assist with budget preparation by gathering cost and activity data.

• Support preparation of headcount plans, shift data, and workforce schedules.

• Provide data and documentation needed for inventory, operational reviews.

E. Project & Process Support

• Participate in operational improvement projects by performing data checks, preparing documentation, and tracking tasks.

• Assist in gathering feedback from branches and updating workflow materials.

• Help monitor project timelines and prepare summary notes.

F. Other Tasks

• Provide administrative and analytical support to the operations team as needed.

• Follow internal processes and ensure compliance with reporting standards.

• Perform additional tasks assigned by the Branch Operations Analyst or Operations Manager.

3. Qualifications

Education

• Bachelor’s degree in business administration, Economics, Statistics, Finance, Data Analytics, or related fields.

Experience

• Fresh graduates or 0–1 year of experience in operations analysis, data analysis, or business support roles.

• Experience with data handling or reporting (internships acceptable) is a plus.

Technical Skills

• Proficient in Excel/Google Sheets (functions, pivot tables, charts).

• Basic understanding of data analysis concepts.

• Familiarity with SQL or BI tools (Power BI, Tableau) is a plus but not required.

• Ability to learn modeling techniques and data tools quickly.

Soft Skills

• Strong attention to detail and accuracy.

• Good communication and teamwork; able to follow instructions and meet deadlines.

• Proactive, eager to learn, and willing to take on new tasks.

• Organized and able to manage multiple assignments.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức