Head Of Operations (Omni-Channel | E-Commerce)

1. Operations Leadership & Planning

- Define quarterly Objectives and Key Results (OKRs) for the Operations function, including Supply Chain, Logistics & Reverse Logistics, and Operations Excellence.

- Develop the Operations budget and establish processes to track, monitor, and control actual expenses against the approved budget.

- Initiate and lead continuous improvement initiatives to enhance operational efficiency and reduce overall operating costs.

2. Logistics & Reverse Logistics Management

- Lead the Third-Party Logistics (3PL) team to manage a network of logistics partners and ensure achievement of operational KPIs.

- Plan, monitor, and oversee day-to-day operations and performance metrics.

- Manage 3PL activities, resources, and KPIs during campaign and peak periods.

- Proactively identify operational risks related to 3PL and implement mitigation or preventive actions.

- Manage customer and marketplace returns, ensuring all returns are properly authorized and processed.

- Perform regular inventory reconciliation between 3PL warehouses and the OnPoint system.

- Coordinate with 3PL partners and marketplace platforms to ensure efficient first-mile delivery (pickup/drop-off).

- Collaborate with Brand teams to inbound inventory into marketplace-operated warehouses (Fulfilment by platforms).

- Develop, maintain, and enforce Standard Operating Procedures (SOPs), ensuring full compliance by 3PL partners.

- Reconcile fulfillment fees charged by 3PLs and marketplace platforms.

- Manage Reverse Logistics to control bad or non-saleable stock across platforms, 3PLs, and warehouses.

3. Supply Chain Management

- Lead the Supply Management team to conduct monthly Sales & Operations Planning (S&OP) meetings.

- Optimize inventory levels to maintain low Days of Inventory (DOI) while minimizing the risk of Out-of-Stock (OOS).

- Raise and manage Purchase Orders (POs) to ensure timely inventory arrivals.

- Coordinate with the 3PL team to ensure sufficient warehouse capacity for inbound inventory.

- Monitor Slow-Moving and Obsolete (SLOB) inventory and collaborate with Commercial teams to clear SLOB in a timely manner.

- Develop, maintain, and enforce Supply Chain SOPs, ensuring adherence by all 3PL partners.

4. Operations Excellence

- Lead end-to-end process mapping, gap analysis, and process redesign across core operational flows, including:

• Demand Planning
• Procurement
• Inbound
• Warehousing
• Outbound
• Returns
• Last-mile delivery

- Identify inefficiencies, bottlenecks, and operational risks, and translate findings into clear improvement initiatives with measurable impact.

- Apply continuous improvement methodologies to drive productivity, quality, and cost optimization.

- Establish and maintain standardized SOPs and ensure consistent execution across internal teams and external partners.

- Lead initiatives to reduce operational costs, waste, and losses, including failed deliveries, customer returns, and inventory discrepancies.

- Identify operational risks and develop preventive controls and contingency plans.

• Master’s degree preferred.
• 10+ years of experience, including 5+ years in a leadership role.
• Strong background in Omni-channel Supply Chain & Logistics operations.
• Proven experience in stakeholder management, with excellent communication skills.
• Demonstrated capability in operational analysis, process optimization, and cost improvement.
• Hands-on experience with activity-based costing, process mapping, and process re-engineering.
• Practical knowledge of Lean Six Sigma / Continuous Improvement methodologies.
• Strong focus on process standardization, simplification, and team capability development.
• Highly analytical and data-driven, leveraging BI for decision-making.
• Results-oriented with a strong bias for action.
• Fluent in English.

Benefits

• Full salary during probation.
• Phone allowance.
• Tet & performance-based bonus.
• Premium Health Insurance & full statutory insurance.
• 15 annual leave + 3 sick leave days.
• WFH 1 day/week.
• Company-provided laptop.

• Bằng cấp: Bachelor
• Độ tuổi: Không giới hạn
• Hình thức: Nhân viên chính thức