Nơi làm việc: Hồ Chí Minh
Mức lương:
Ngành nghề: Ngân hàng , Dịch vụ khách hàng
Hạn chót nộp hồ sơ:
Cấp bậc: Nhân viên
- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Determine weaknesses in agent performance, materials and procedures.
- Create reports that reflect agent performance and service quality.
- Provide solutions for improving agent performance and customer satisfaction
- Other tasks assigned by Line Manager.
Shinhan Bank Vietnam
https://shinhancareer.com