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[District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

Shinhan Bank Vietnam
Updated: 23/07/2025

Employment Information

Benefits

Insurance, Travel opportunities, Uniform, Health checkup, Training & Development, Salary review

Job requirement

- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls

- Determine weaknesses in agent performance, materials and procedures.

- Create reports that reflect agent performance and service quality.

- Provide solutions for improving agent performance and customer satisfaction

- Other tasks assigned by Line Manager.

Company Overview

Shinhan Bank Vietnam

https://shinhancareer.com

Headquartered at 138 - 142 Hai Ba Trung, Da Kao Ward, Dictrict 01, Ho Chi Minh City Shinhan Bank is one of the leaders in Korean financial institutes with more... View more

[District 7] Contact Center - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

Shinhan Bank Vietnam