Work location: Ho Chi Minh
Salary:
Industry: Banking , Customer Service
Deadline to apply:
Level: Experienced (Non - Manager)
- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Determine weaknesses in agent performance, materials and procedures.
- Create reports that reflect agent performance and service quality.
- Provide solutions for improving agent performance and customer satisfaction
- Other tasks assigned by Line Manager.
Shinhan Bank Vietnam
https://shinhancareer.com