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CUSTOMER SUCCESS

CUSTOMER SUCCESS

Công Ty TNHH VietCAD
Updated: 11/07/2025
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Employment Information

Benefits

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Job requirement

  • Relationship Management: Manage, build and sustain strong relationships with key accounts.
  • Satisfaction & Retention: Monitor customer satisfaction, assess renewal rates and execute tailored retention strategies to minimize churn, ensuring long-term client retention.
  • Predictive Analysis: Analyze customer data to forecast renewals, identify potential risks, and recommend solutions to improve customer success.
  • Upsell & Cross-sell Opportunities: Determine customer demands and expectations, collaborate with Sales and Marketing team to identify and execute upsell and cross-sell opportunities that fit customer needs.
  • Feedback-Driven Enhancements: Identify and recommend product and service enhancements informed by customer feedback to improve client satisfaction and long-term business growth.

Job requirement

  • Ability to analyze customer data and make decisions based on the collected information.
  • At least 2-3 years of experience in customer management, particularly in B2B.
  • Knowledge of CRM systems.
  • Proficiency in Microsoft Office.
  • Strong communication skills, capable of building and maintaining relationships with clients.
  • English reading, writing, and communication skills.
  • Strong time management and organizational skills, with the ability to work independently as well as in a team.

Benefits:

  • Competitive salary and benefits in accordance with state regulations.
  • Opportunities for career advancement and professional development.
  • Work in a professional, friendly, and dynamic environment.
  • Continuous training and development of professional skills.

Working Hours:
Monday to Friday (8:00 AM – 5:00 PM)
Saturday mornings on alternate weeks

More Information

  • Qualification: College
  • Age: Unlimited
  • Job type: Permanent

Company Overview

CUSTOMER SUCCESS

Công Ty TNHH Tư Vấn Kỹ Thuật Và Tin Học Thương Mại Viet C.A.D

https://www.vietcad.com/ Number of employees: 25-99

Công ty TNHH VietCAD tự hào là nhà cung cấp hàng đầu các giải pháp phần mềm công nghệ CAD/CAM/CAE và các dịch vụ kỹ thuật cho các lĩnh vực cơ khí chế tạo, kiến... View more

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CUSTOMER SUCCESS

Công Ty TNHH VietCAD

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