Customer Service Staff (Call Center)

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

* Perform Periodic reports and incidents directly to Leader* Responsible for managing 3 main tasks:1. Team Management:- Being the person who is in charged of some teams ( Hotline, Telesale, Happy Call) in Call Center, as "Lead Team Inbound"- Being the person who works directly with the supervisor of vendor to guarantee KPIs about quantity & quality.- Deploy the requirements of the management to other teams exactly & specificly- Record problems arising from teams and offer solutions or ask consultation from leader (if necessary).- Check the operation process of the teams & raise proposal to make adjustment ( if necessary)2. KPI Management Team Inbound:- Control and monitor Call Center respond ratio during the day and make necessary, timely adjustments- Control agents coordination to achieve KPI by each time frame- Control customer satisfaction points, call quality realtime based on the system- Implement assigned reports- Check operation, KPIs monthly & report monthly to Call management3. Training Planning- Discuss & follow with vendor about recruitment inquiry.- Support training team to build suitable training content & plan- Coordinate with training team in making effective program, ideas for improving training quality.