Cargo Customer Service Executive

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

· Assist with customer telephone and email enquiries in a timely, professional manner. Provide excellent customer service at all times, empathising with the customer and working diligently to resolve the issue

· Identify customer needs and provide alternative solutions to suits their requirements

· Ensure procedures followed as per Airline SOPs, and in accordance with IATA regulations.

· Proactively contribute to team meetings, sharing knowledge and intelligence pro-actively to other colleagues

· Liaise closely with GHA staff and provide clear instructions around flight planning and ensure that customers remain fully advised of booking details of their shipments.

· Keep flight plans up to date until departure to ensure maximum capacity utilized on flights.

· Track and trace shipments as required and ensure that any offloads are rebooked within the specified time frame.

· Ensure procedures followed as per Airline SOPs Your Ǫualifications and Experiences