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Cargo Customer Service Executive

CÔNG TY TNHH AVIAREPS VIỆT NAM
Updated: 26/06/2025

Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Customer Service

    Deadline to apply:

  • Level: Experienced (Non - Manager)

Benefits

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Job requirement

· Assist with customer telephone and email enquiries in a timely, professional manner. Provide excellent customer service at all times, empathising with the customer and working diligently to resolve the issue

· Identify customer needs and provide alternative solutions to suits their requirements

· Ensure procedures followed as per Airline SOPs, and in accordance with IATA regulations.

· Proactively contribute to team meetings, sharing knowledge and intelligence pro-actively to other colleagues

· Liaise closely with GHA staff and provide clear instructions around flight planning and ensure that customers remain fully advised of booking details of their shipments.

· Keep flight plans up to date until departure to ensure maximum capacity utilized on flights.

· Track and trace shipments as required and ensure that any offloads are rebooked within the specified time frame.

· Ensure procedures followed as per Airline SOPs Your Ǫualifications and Experiences

Company Overview

CÔNG TY TNHH AVIAREPS VIỆT NAM

Number of employees: 25-99

Founded in Germany in 1994 with an extensive office network spanning all continents with 66 self[1]owned offices in 48 countries, AVIAREPS is the world’s... View more

Cargo Customer Service Executive

CÔNG TY TNHH AVIAREPS VIỆT NAM